Who we are
Acclivity CRM Limited is a solutions provider, with our solutions being deployed across multiple markets and sectors. We are registered in Ireland and our business registration number is 603575. Our registered business address is Blackberry Lane, Newbridge, Co. Kildare, Ireland.
Scope
This Privacy Policy is effective from May 1st, 2021. If you are a customer of Acclivity CRM Limited or you are just browsing our website, this policy applies to you.
Our responsibilities
If you are a visitor to our website we act as the ‘data controller’ of personal data. This means we determine why and how your personal data is processed.
Your responsibilities
Read this Privacy Policy to understand your rights and how we process your personal data.
If you provide us with personal information about other people by means of a referral, submitting for an order delivery, or if others give us your information, we will only use that information for the specific reason for which it was provided to us. By submitting the information, you confirm that you have the right to authorise us to process it on your behalf in accordance with this Privacy Policy.
How and when we collect data
From the first time you interact with Acclivity CRM Limited, we are collecting data. This data may have been provided by you or it may have been collected automatically by our website and analytics.
Types of data we collect
We collect the following types of information from you in order to provide you with information on Acclivity CRM Limited solutions and services, job application, or register you for our news alerts.
| Type of data | Description |
|---|---|
| Personal details | Your name, contact number, email address |
| Organisation details | Your organisation name, address, contact number, email address, website |
| Career details | Your education details, work experience |
| Data that identifies you | Your IP address, geolocation information about where you might be |
| Data on how you use our website | Your URL clickstreams, pages viewed, page response times, how long you stay on our pages, what you do on those pages and how often |
Why and how we use your data
Data protection law means that we can only use your data for certain reasons and where we have a legal basis to do so. Here are the reasons for which we process your data:
| Activity | Lawful bases | Description |
|---|---|---|
| Product & service delivery | Contract | Engaging with you to deliver Acclivity CRM Limited products and services |
| Customer support | Contract | Notifying you of any changes to Acclivity CRM Limited products and services, answering queries or solving issues via telephone support, phone or email |
| Marketing purposes (with your consent) | Contract & Consent | Sending you emails and messages about new products and services, interesting articles and top tips |
| Financial | Legal | Processing your data for invoice payment |
| Human Resources | Contract | Engaging with you regarding your employment with our business |
| Financial | Contract | Processing your data for wages or salary payment |
Definition of “Lawful bases”:
- Consent
You have given clear consent for us to process your personal data for a specific purpose. This consent was given via face-to-face engagement, our website or link in our email signatures. You can freely withdraw such consent at any time, by emailing us at data@acclivitycrm.ie. If you do withdraw your consent, and if we do not have another legal basis for processing your information, then we will stop processing your personal data. If we do have another overriding legal basis for processing your information, then we may continue to process your personal data. - Contract
Processing your data is necessary for a contract you have with us, or because we have asked you to take specific steps before entering into that contract. - Legal
Processing your data is necessary for compliance with a legal obligation to we are subject to. - Legitimate interests
Processing your data is necessary for our legitimate interests or the legitimate interests of a third party, provided those interests are not outweighed by your rights and interests. These legitimate interests are:- enhancing data security
- developing and improving our services
- gaining insights from your behaviour on our website
- determining whether marketing campaigns are effective
Sensitive data
We don’t collect any “sensitive data” about you e.g. racial or ethnic origin, political opinions, religious/philosophical beliefs, trade union membership, genetic data, biometric data, health data, data about your sexual life or orientation, and offences or alleged offences, except when we have your specific consent, or when we have to comply with the law.
Where we store data
The personal data we collect is processed at our office in Ireland, by our team members who work remotely, and in any data processing facilities operated by the third parties identified below. By submitting your personal data you agree to this transfer, storing or processing by us. If we transfer or store your information outside the EEA in this way, we will take steps to ensure that your privacy rights continue to be protected as outlined in this Privacy Policy.
| Service provider | Data collected or shared | Purpose | Location of processing |
|---|---|---|---|
| Google Analytics privacy policy |
|
Google Analytics is an all-in-one premium web analytics platform. | USA |
| Microsoft Office 365 privacy policy |
|
Office 365 is a web-based office productivity suite. Businesses use it to send, receive and track email communications, create documents and share out documents with OneDrive. | Ireland |
| Mailchimp privacy policy |
|
Mailchimp is a marketing automation platform and email marketing service. | USA |
| Hosting Company privacy policy |
|
Web hosting company that provides shared, reseller, and virtual private server hosting. | |
| Stripe privacy policy |
|
Online payment platform | IRL |
| Maximizer privacy policy |
|
Contact relationship management platform | UK |
How long we store your data
We will archive and stop actively using any personal information about you within 18 months from the last time you disengaged with Acclivity CRM Limited. We will delete your personal data from our archives after5 years from the last time you engaged with Acclivity CRM Limitedor as agreed with you in a separate agreement.
Privacy choices
You can choose not to provide us with personal data. If you choose to do this, you can continue to use the website and browse its pages, but we will not be able to process transactions without personal data.
You can block cookies by activating a setting on your browser allowing you to refuse cookies. You can also delete cookies through your browser settings. If you turn off cookies, you can continue to use the website and browse its pages.
We will inform you if we intend to use your data for marketing and if third parties are involved, before collecting your data. You can opt out from marketing by emailing us at data@acclivitycrm.ie.
Your rights
You can exercise your rights by sending us an email at data@acclivitycrm.ie.
You have the following rights:
- You have the right to access information we hold about you
- You have the right to make us correct any inaccurate personal data about you
- You can object to us using your data for profiling you or making automated decisions about you
- You have the right to port your data to another service
We will provide you with the information within one month of your request, unless doing so would adversely affect the rights and freedoms of other (e.g. another person’s confidentiality or intellectual property rights). We will advise if we cannot meet your request for that reason.
We will give you a copy of your data in a commonly used, machine readable format. However, where there is a possibility that the rights and freedoms of a third person would be at risk by providing the data, we may exercise our right to refuse your request.
You have the right to be ‘forgotten’ by us. You can do this by asking us to erase any personal data we hold about you, if it is no longer necessary for us to hold the data we will erase your data.
Data Protection Lead
You can contact our Data Protection Lead at any time to exercise your rights as a Data Subject.
Data Protection Lead: Laura Curtin
Telephone: +353 22 21874
Email: data@acclivitycrm.ie
Lodging a complaint with the Data Protection Commissioner
You have the right to lodge a complaint regarding our use of your data. Please tell us first, so we have a chance to address your concerns. If we fail in this, you can address any complaint to the Office of the Data Protection Commissioner. Details are below:
Commissioner: Helen Dixon
Postal Address: Canal House, Station Road, Portarlington, R32 AP23, Co. Laois
Telephone: +353 57 8684800 or +353 76 1104800
Lo Call Number: 1890 252 231
Fax: +353 57 868 4757
Email: info@dataprotection.ie
